Technical Support Policy:

For Students:

L.A.P.E.C.–P.D.L.E.S. does not offer general or technical support via telephone or email without student applying the following procedures, or receiving mandatory support form. Once support form is received, support manager's response time is less than 24 business hours.

At L.A.P.E.C. we are always very serious about providing accurate, to-the-point required support to current or past student(s), as soon as possible. A prompt and accurate reply is possible only when we have accurate and to-the-point information from students.

To resolve any support-related inquiry (24/7) in minimum time we have provided every possible answer to general questions via the following Q & A link


Support for instructors is available between 8 AM-8 PM EST Monday to Friday. (Please refer to secure course page on LAPEC OLMS for directions)

Common Q & A

We treat all students equally and with respect. Inquiries are handled in sequence as they arrive in our office, and response depends upon volume at any given time.

Mandatory support ticket form-S

Please note: L.A.P.E.C.staff does not provide or offer any personal computer or software-related technical assistance or training to members. If you still encounter problems in this situation, please try to explore a solution via the following common questions/issues. If you still face difficulty and cannot find a solution, then submit a support ticket form.

L.A.P.E.C. Support Policy

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