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Program Name/Title: (Diploma)

Hotel Operations & Hospitality Management


In class or online

-Delivery Format and Language:

-Internship-Placement: Not Req.
-Regulatory Licensing:

-In Class (Full time)

-No license or regulatory approval required

Language;

English

Online Schedule:
-100% self-paced lessons.
-24/7 Online Access.
-The student decides his/her own access time to the program.
-
Live interactive LMS
All Lectures are recorded. 
Free 24/7 Access to recorded
lectures. Never miss a class.

Program Duration and Fees
Program Options Full Time

Campus: Vaughan Ontario

Weeks 500 (Week Days Morning and Evening)


Online or in class, same tuition fee and duration

Hours 1009

Tuition**

CAD 14126.00

Registration Status

Open 
Click here to apply online 



Foreign Nationals AdmissionNo

No Admission Appl. Fee

National Occupation

Classification Code:  


0631 and 0632

Hotel and Hospitality Managers



Admission policy
Average Salary/Wage Range in Canada 

CAD 16 - CAD 38 plus benefits  Per Hour (Entry Level Positions) 


 

LAPEC

Refund Policy

Required For Enrollment
High school diploma or equivalent 

Call  1- 905-499-3631 
EXT 103,102
 

LAPEC

Support policy

Credit Transfer

Yes Please make an appointment to discuss or

Call 905-499-3631 EXT 102 or 103



Program Assessment:


-End of each module/subject online multiple choice exam and assignments


Pass Marks

60%

Attendance: 
-In-Class 75%
-Online: 20% Live Academic Learning


Course Material and Books

Free online access to course notes-material

Books are not included in Tuition



** Scholarships &

Referral Discounts Available

Textbooks not included



  1. Foundations of Lodging Management                                            
  2. Introduction to the Hospitality Industry                                        
  3. Introduction to Food & Beverage Management                           
  4. Dining room/Room service – lab                                                     
  5. Customer Service                                                                               
  6. Food & Safety                                                                                      
  7. Front Desk – includes hotel software                                            
  8. Bar & Beverage Management includes lab & software             
  9. Human Resources/management –                                                 
  10. Becoming a Hospitality Professional – includes lab                     
  11. Hospitality Marketing                                                                        
  12. Capstone Project                                                                
  13. Non – Accounting Financials                                                             
  14. Revenue Management – software                                                 
  15. Controlling Food & Beverage inventory software + lab)            
  16. Menu Planning, Analysis and design                                               
  17. Event Planning & Management                                                        
  18. Wine, Alcohol & Food Appreciation

  Occupation(s) toward which the program is directed

Hotel Managers, Restaurant & Hospitality Managers

Our Philosophy:  We believe in learning from the best.  The Ritz Carlton has been known for over 20 years as the best customer service company in the world, regardless of industry.  The most successful companies in the world like Apple have spoken about what they learned from the Ritz Carlton. At L.A.P.E.C,. we have developed a unique “Customer First” Hospitality Program. Our goal is to develop the best possible Hospitality Service Managers. 

Career Objectives: Graduates may find a wide range of employment opportunities in the global hotel and restaurant industry. Career opportunities may include front desk accommodation, guest service/housekeeping, sales and marketing, banquets, transportation, food and beverage, attractions, events and conferences, tourism services and golf clubs. 

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L.A.P.E.  College

Higher Standard In Professional Education

Diploma in Hotel Operations & Hospitality Management

This program has been “Approved as a vocational program under the Private Career Colleges Act, 2005”


Career Profile: L.A.P.E.C. puts you at the centre of the hospitality industry in Canada. If you would like to join the vibrant global hotel industry, L.A.P.E.C.'s Fast-Track one-year Hospitality – Hotel Operations Management and Restaurant Management Diploma program will provide you with the knowledge and skills needed to launch a successful career.

Career and jobs , Citizenship and Immigration Officer in Canada

​immigration enforcement officer , 

Program Details 

List the core knowledge competencies

Hospitality managers oversee the general operations of lodging facilities, primarily hotels, casinos and

convention resorts. They coordinate and supervise departmental tasks, such as housekeeping, front office,  food and beverage, room service, maintenance, among others, related to the routine operations of the property. They extend hospitality to guests by providing leadership and oversight of the many aspects that contribute to the favourable guest experience and the smooth and efficient running of a hotel.

Hospitality managers lead and direct hotel operations. They usually have reporting responsibility for the hotel's department heads, such as finance controllers, directors of human resources, executive housekeepers and other assistant hospitality managers. Hospitality managers develop and communicate standard operating procedures, establish standards for customer service, manage budgets, approve expenditures and provide leadership to staff. They also confer with department heads to coordinate activities that support the collective running of a hotel.
 
Key Skills of a successful graduate;


-Management Skill: Hotel operations managers are skilled in coordinating the affairs of a hotel to attract clients and maximize profits

-Leadership Skills: Hotel managers need to be able to motivate their employees, resolve issues and complaints from guests.

-Listening Skills: Excellent listening skills are needed, especially with guests. Making sure that guests are happy and that staff is getting what they need to do their job is crucial.

-Planning Skill: They are able to organize hotel services and activities during events and conferences to ensure smooth operations

-Customer Service Skill: They are adept to courteously interacting with customers and providing  client-focused services to ensure consumer satisfaction

-Problem-Solving: Hotel managers need to be able to think quickly on their feet and make decisions when problems come up.

-Interpersonal Skills: Being calm and direct in a stressful situation and being able to communicate with many different types of people.


List of Subject:


  1. Client Relations and Data Management
  2. Communication Skills and Customer service for Hospitality leadership
  3. Confidentiality, Privacy Laws & Conflict Resolution
  4. Events, Meeting and convention Services
  5. Facilities and Maintenance Management
  6. Food and Beverage Labour Cost and Management
  7. Food and Beverage Operations - Health and Safety
  8. Front Office Operations
  9. Heart saver First Aid w/CPR & AED
  10. Hospitality and Managerial Accounting
  11. Hospitality Marketing
  12. Hospitality Risk Management and Guest Se2c8urity
  13. Housekeeping
  14. Human Resource Management
  15. Introduction to Hospitality and Tourism
  16. Issues and Diversity in Hospitality and Tourism Industry
  17. Organizational Behaviour in Hospitality
  18. Resort Management
  19. The global Hotel Industry


Learning objectives:


The graduate will reliably demonstrate the ability to:

• Support an industry and workplace service culture by adopting a positive attitude and professional decorum, accommodating diverse and special needs, and contributing as a team member.
 
• Deliver customer service and solutions that anticipate, meet and/or exceed individual expectations, as well as organizational expectations, standards and objectives.
 
• Use marketing concepts, market research, social networks, sales and revenue management strategies, relationship management skills and product knowledge to promote and sell hospitality services, products and guest experiences.

• Apply business and revenue models as well as basic accounting, budgeting, financial and administration skills to support the effective management and operation of a variety of organizations delivering hospitality services and products.

• Comply 
with 
relevant organization and workplace systems, processes, policies, standards, legal obligations and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible and healthy hospitality operations.

 • Use appropriate technologies to enhance the quality and delivery of hospitality services, products and guest experiences and to measure the effectiveness of hospitality operations.

 • Keep current with hospitality trends and issues, and interdependent relationships in the broader tourism industry* sectors to improve work performance and guide career development.

 • Use leadership, teamwork, conflict and relationship management skills and tools, as well as knowledge of organizational behaviour, labour relations, employment standards and human



Is it for you?

Starting a new career or changing one is not an easy decision. For some, it is a lifetime decision and for some a life changing experience.

People enter justice studies from all different backgrounds.  Those who thrive in this career are the ones who have:

  • Good judgment
  • A keen eye for detail
  • Self-discipline
  • An appreciation of Canada’s rich cultural diversity
  • Enjoyment working in different geographic locations in Canada or outside Canada.


A few important scenarios for your consideration:


The Past Course-Program Credits


  • If you have completed courses related to this program from other institution you can register for this program and L.A.P.E.C. may allow some credits toward some courses taken from L.A.P.E.C. or other designated similar program providers, helping you not only save on tuition fees but also time.



Foreign Nationals


  • For international visitors or temporary residents in Canada, this program requires a study visa or study permit because it is over a six-month study period and, as per IRCC regulations/policy, does require a study permit or visa. If interested, we can assist you with questions from A-Z.


  • If you are currently in Canada either visiting or on a temporary resident permit status; or under a bridging open work permit program waiting for a final decision on your PR application, or you have already submitted your PR application and are waiting for a final decision; you may take this course to learn the advanced-level skills. Once you have PR status, start your career matching this program without wasting time, ready to play your part in the Canadian economy. 


Please call 905-499-3631 Ext 103 for more details and options, or click here to apply. If you take this course you may decide to choose to be a part of the decision making or decision seeking process i.e. being an Immigration Consultant if you already are or be an officer. Having two options are better.


Required For Enrollment: All applicants must have a high school diploma or equivalent prior to enrollment.

For any questions about eligibility, please call 1- 905-499-3631 Ext-103 or 102 to speak with a knowledgeable Admissions Advisor or send an email.

Paying For College Tuition: L.A.P.E.C. team can Help Turn Your Career Goals to Reality


The friendly and experienced Financial Aid experts at L.A.P.E.C. will work with you to explore your personal options and help you find a finance program that's right for you.


L.A.P.E.C.  is Registered as a private career college under the Private Career Colleges Act, 2005
This program has been “Approved as a vocational program under the Private Career Colleges Act, 2005”